All our products are made to order and we don't keep anything in stock. As soon as you order, our team gets to work making your product.
For that reason, we only offer returns if the product is damaged or defective.
Break our hearts by following the following:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and un-yucky with tags and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, send a photo of your item and reason you are requesting a return to firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We do not offer store credit.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.